Serviced Apartment Management
Frequently Asked Questions
- How do I obtain keys for the apartment?
A member of our Team will meet you at the front door of the apartment (or, if arranged, at the car park entrance). Please contact us 1 hour before arrival so we can schedule a member of the Team to be at the correct apartment to show you in.
- When I leave I need to stay later for a late flight. Is this possible?
We may be able to accommodate depending on future arrivals; we will not be able to confirm until the day before departure. Standard checkouts are 11am. If you want a guaranteed later checkout you need to book an extra night’s stay.
- I will arrive in Glasgow early. When can I check in?
Check in is normally between 3 pm and 9pm. Earlier check in may be possible if your apartment is ready – please ask. We may not be able to tell you until the last minute, as this will depend on when previous guests check out. We have no reception facilities at our apartments, so we are unable to store your luggage.
- My flight lands really late. How will someone show me in?
A member of our Team will come to the apartment to show you in. Between 9pm and midnight there is an ‘out of hours’ charge of GBP 35; an arranged arrival between Midnight and 2am is charged at £50. Arrival after MIDNIGHT without prior arrangement will be charged at £100. This payment will be taken on arrival by card machine.
- What are the check-in arrangements?
A member of our Team will check you in at the apartment. Our apartments do not have reception facilities. The person who booked must present photo ID and the card with which the booking was made. Normally we will take a security deposit of GBP 100 with a card machine, which will be refunded on departure provided there has been no malicious damage and no contravention of rental terms.
If the apartment was booked by someone else, the guest who arrives must present photo ID. A security deposit of GBP 100 will be taken from the guest’s card, which will be refunded on departure provided there has been no malicious damage and no contravention of rental terms.
- I am booking the apartment for friends/family. I am not going to be there. Is that ok?
The guest who arrives must present photo ID. A security deposit of GBP 100 will be taken from the guest’s card, which will be refunded on departure provided there has been no malicious damage and no contravention of rental terms.
- Age restrictions:
Children are welcome when accompanied by an adult (aged 18+). Bookings may not be made by anyone under the age of 18.
- What is included in my apartment rental?
Comfortable furnishings, including sofas/chairs and dining table/chairs.
Fully equipped kitchen with oven, hob, microwave, fridge, and freezer; most have a dishwasher. Dishwasher tablets are provided to start you off. Washing up liquid is provided at the sink.
Free WiFi, Freeview Television (some apartments have SKY TV where specified, but not all channels) and DVD/CD player.
In the bathrooms we supply hand soap and an initial supply of toilet rolls.
Washing machine; most have a dryer. Iron and ironing board. Washing tablets/powder is provided to start you off.
Bed linen and a set of towels (1 hand and 1 bath towel per person) is provided. This is changed weekly. You are welcome to freshen up the towels between changes using the washing machine.
A hair dryer.
A “starter pack” of tea, coffee, sugar and milk.
- I would like more towels. Can I have them?
We try to accommodate all requests. During peak season housekeeping may not be able to cope with extra towels. If we are able to supply extra towels there will be an extra laundry charge.
- Will the cleaners/housekeepers come to the apartment every day?
No. We provide weekly servicing. You should keep the apartments clean and tidy and leave it as you found it. If you are staying longer than 7 days your apartment will be serviced once a week. The day of servicing will be arranged when you check in; the Housekeepers have their own keys.
- Do I have to pay for electricity or gas?
No. These are included in the price of the rental. We ask that you do not waste energy – please turn off lights and turn down heating when you are not in the apartment.
- Do the apartments have air conditioning?
No. The climate in Scotland is such that air conditioning is not needed; apartments are not built with air-conditioning. Simply open the windows for a gentle natural breeze.
- What happens if I damage the apartment or any items in it?
Let us know as soon as possible, so we can carry out repairs. Accidents happen and we are realise this. If it is malicious damage we may have to charge so we can fix or replace.
- What happens if I find a fault or faults in the apartment after I have checked in?
We try to make sure that everything is as it should be when you arrive. However, if something is wrong – or you do not understand anything – please contact us by phone and we will deal with the problem. Residents in apartments are given a special telephone number to call for problems.
- Where an apartment is advertised as having parking, can I have more than 1 space?
We only have 1 car parking space per apartment. Additional parking is usually available locally on the street at metered parking bays or public car parks.
- Where an apartment is advertised as having parking, will a van fit?
Most car parks have height restrictions. Please contact us to check the specific restrictions.
- Can I book the apartment for a party or a group for stag/hen night?
Partying is NOT permitted in the apartments. If we are aware when you book that it is for partying, your booking will be cancelled. If we have to ask you to leave an apartment because of partying no refund will be given.
- Can the apartment accommodate more people than the advertised number?
One extra child folding bed can be provided. These are available as an extra when booking on the website. If you booked via an Agent’s website and were not given this opportunity, please email and request this in advance; there is a daily charge. If you arrive and ask when you check in, we will have to deliver one later as they are not stored at the apartments.
- I have booked an apartment for 6 adults. I was going to let children sleep on the sofa. Is that ok?
No. It is not appropriate for people to sleep on the sofas. We can provide one extra adult folding bed and one extra child folding bed. See the question above.
- What size are UK beds?
The apartment description will tell you what beds are in each apartment.
A UK king size bed is 5 feet wide x 6 feet 3 inches long. (150cm wide x 190cm long).
A UK double size bed is 4 feet 6 inches wide x 6 feet 3 inches long. (135cm wide x 190cm long).
A UK single size bed is 3 feet wide x 6 feet 3 inches long. (90cm wide x 190cm long).
A UK super-king size bed is 6 feet wide x 6 feet 3 inches long. (180cm wide x 190cm long).
- What size are the sofa beds?
Sofa beds vary slightly in size and tend to be slightly smaller than a UK double bed size – see above.
- Can I smoke in the apartment or is there anywhere in the building I can smoke?
It is against the law in Scotland to smoke inside buildings (other than your own home).
You are NOT permitted to smoke in the apartment.
If the apartment has a balcony, you may smoke on the balcony.