Principal Apartments

IMPORTANT INFORMATION IN REGARDS TO OUR RESPONSE TO THE CORONAVIRUS (COVID-19)

Principal Apartments

IMPORTANT INFORMATION IN REGARDS TO OUR RESPONSE TO THE CORONAVIRUS (COVID-19)

UPDATED 24 MARCH 2020

During these uncertain times we would like to offer reassurance as to the strategies and plans we have taken during the coronavirus (COVID-19) outbreak.

Following a Scottish Government directive, we are unable to accept general travel bookings.  We are, however, able to accept bookings from guests who need to temporarily relocate (due, for example, to problems with their own home/accommodation, need to isolate, etc.).

Principal Apartments consider the safety of our staff and customers as being of the upmost importance.  We are continuing to monitor closely the information provided by the UK Government, National Health Service and the World Health Organisation.  As a result, we have implemented the following procedures:

  • All staff have been briefed on the symptoms of coronavirus (COVID-19) and have been advised not to attend work should they display any of these symptoms.
  • Any staff member who has returned from a high-risk country has been advised to stay at home and self-isolate.  We have no staff members affected by this.
  • All staff members have been briefed on how to deal with any situation where a guest may be showing symptoms or has been advised to self-isolate.
  • We are making sure high touch points in apartments are sanitised before and after guests’ stays.

Of particular relevance in these circumstances please note:

  • All our properties are self-contained apartments
  • Each apartment has its own private, fully equipped kitchen allowing the preparation of your own food and more control over your environment.

Please accept our apologies that we will not shake hands when you arrive and will adhere to the "distancing" recommendations of the Government and W.H.O. We have organised arrival arrangements whereby we will maintain a distance of at least 2 metres from all guests arriving.

Due to the current Government restrictions that only essential workers should travel, we are unable to provide the full cleaning/housekeeping service.  Guests staying longer than 7 days will be provided with extra sets of bedding and towels which you should launder yourselves (using the washer/dryer provided in the apartment).

We would ask that you disclose beforehand by email if possible if any of your party has been in any "restricted area" within the last 14 days. Please be assured that none of our Team has been.

We would also like to assure potential guests of the following:
• Flats undergo a "deep clean"; particular attention in given to touch points (handles, levers, surfaces, TV remote controls and sofa/chair surfaces), all of which are thoroughly sanitised.
• Keys will also be sanitised.
• Decorative cushions and throws on beds are being removed. We are sorry if this makes the rooms look less decorative.
• Cushions on sofas and chairs will remain; but be assured that these will be deep cleaned prior to your arrival.

We will do all that we can, in those difficult times, to make your stay both pleasant and safe.